Returns & refunds

The 30-day play guarantee

Play with it for up to 30 days after delivery. If your family doesn't love it, email hello@homerunhour.com with your order number and we'll refund the full price of the product. No forms, no awkward questions.

Do I need to send it back?

For most orders, no. If we do need the item back, we'll tell you where to send it and email you a prepaid label for defective items. Shipping charges are refunded only when the item arrived damaged or defective.

Damaged, defective or wrong item

Send us a photo within 30 days of delivery and we'll ship a free replacement or refund you in full, whichever you prefer. You don't need to return the damaged item.

Holiday returns

Orders placed from November 1 to December 24 can be returned until January 15, so there's time to see if it's a hit on Christmas afternoon.

The Extra Innings Warranty

The spring is covered for a full year from delivery. If it stops popping the ball, email us a short video and we'll send a new spring or a new launcher, free. There's also a spare spring in every box.

Gifts

Received it as a gift? We'll issue store credit to you, or a refund to the original buyer, without telling them if you'd rather keep it quiet.

When will I see my refund?

Refunds go back to your original payment method within 2 business days of approval. Your bank may take 5 to 10 business days to post it.

Cancellations

You can cancel within 12 hours of ordering for a full refund. After that your order may already be packed; contact us and we'll do our best.